Sweetheart Long Gray Sweet 16 Dresses

Total Delivery Time = Processing Time + Shipping Time:
Tailoring time: in the slack (peak) season, it will take 15-20 (25-30) working days to tailor your dresses by professional dressmaker.
Shipping time: it will take 3-5 working days for shipping them to your destination. The exact shipping time is based on the shipping company (UPS, FedEx, etc) standard.

Kindly reminder: If you need a dress urgently, you can check catalogue dresses in stock which can be sent out within 12 hours (except weekends) after you place the order.

Shipping method & cost:
We use UPS, FedEx and other well-known shipping companies for all of our shipping to most parts of the world with no charge, such as Australia, North America, UK, Oceania, some countries of Eastern Asia, and South-east Asia. If you locate in other countries not listed above, please contact us to confirm the shipping fees with our custom service.

Q1. How can I solve such problem that I can’t find the items I want on the website?

You can check the category and advanced search to try to find out the items you want if you can’t find the item on our website by using keyword search. Or you can also send an inquiry to support with our Live Chat, our staffs will be glad to help to help you locate the item you are searching for.

Q2. What I can do if I want to change my email address?

At first, you should login in your account and then you can change your individual information.

Q3. What should I do if I want to place an order?

Place and order on this site is easy and quick. Please just do as the following steps:

• Firstly, find items you want
• Secondly, add to Shopping Cart
• Thirdly, enter personal details 
• Lastly, review and submit order and check out.

Q4. What can I do if I want to remove an item from my cart?

Firstly, you can go to your shopping cart and find the item you don’t want to buy. Then click the “remove” button on the page. That item will be removed from your shopping cart.

Q5. What I can do if I want to check my order status?

You can easy find the link of the carrier at the “shipping” part of this site. When we start ship your item, we will send you an email including the track NO., you can track your order with it.

Q6. What should i do if I want to complete an order?

You just need check out if you are satisfactory with the item you have purchased. That’s means your order will be completed.

Q7. How can I do if I want to make a payment?

You can pay with PayPal

• With PayPal, you can send payment quickly and securely online.
• Through PayPal, you can payment with credit card, debit card, or back account balance.
• Through PayPal, you can trace the status of your payment using PayPal account.

Q8. How soon will I receive my items after I place an order?

We will send you an email with a tracking NO. after you paying for your order. Then you can check your order with the number on carrier’s website, such as Parcel Force, UBPS. Also when you make an order, you can get the estimate information for delivery time.

Q9. What is the price show on your website?

The price on our website is just the retail price, which does not include the shipping cost. You can view our shipping page to know more information about shipping cost.

Q10. Why you locate your items at such a low price?

First of all, we operate at a lower overhead than a retail store. For example, we do not employ any sales staff or alterations department, all of which add to the cost of operation. Since we do not need to accommodate for these costs, we can pass all the savings onto our customers. Second, we are a professional wedding factory, not a retailer of any wedding factory, you can order dress from our factory directly.

Q11. Do you have the rush order service?

Yes, we have rush order service. And here is the detailed information: 7 days rush order means 7 days time to make dress, and 3-7 days for shipping. 14 days rush order means 14 days time to make dress, and 3-7 days for shipping.

Q12. Can I have some more details about the return policy?

Here are the details of our return policy. We guarantee all our dresses with high quality. If our dresses are not good quality, customers can return the dress back. But we can't accept return dress for custom cut order. All sales are final and cannot be cancelled at the point of purchase. Please be sure of the style, size, color, and any other specifications before submitting your order.

Q13. Can I see a swatch of the color of dress which I'm interested in before I order?

Sorry, the shipping cost is very expensive, so we do not have swatches available to send out to customers. You can confirm the dress color by two ways, as follow: 1. View our color chart, choose color on internet. 2. Send us a color picture, and we will tell you if we have this color for your dress.

Q14. Is there a charge for sales tax?

You don’t need to worry about the sales tax. There is no charge for sales tax on all orders.

Q15. Can I customize my own measurements on the website?

Of course yes, as custom-made is our first concern. We can make the dress in your own size. You may send us your special measurements according to our size guide.