Return Policy

Yes, you can return the dress back to us if it is our fault, all your money will refund to you as soon as we get the package back to us.

Please email to service@happyprom.co.uk to info us your return request in 7 days after package shipped. We will check your return request and reply you in 1 day.

FYI: We only afford the shipping fee to you, not the shipping fee back to us.

Our mission is making all of our customers satisfy, so all of our dresses are made to order with our customers' size, favorite color, and other speical request.

Here is the stiuations that you can ask return or exchange.

1. We make the dress for you in wrong color; We offer free color custom made service, you can choose your favorite color from our color chart. But due to the difference between different displays, colors may various little different, please note.

2. We make the dress for you in wrong size; We will send confirmation email to you after receiving your order, so please double check your order info, especially the size details. You can find how to measure yourself on every product page. Any changes before we start to make the dress for you are free of charge.

3. The dress doesn't arrive as promised; If you need a rush order, please contact us first to confirm if you can receive it in time.

4. And if you placed the order by mistake, you can exchange or modify your order before we ship it, please note, there may be little fee.